514 799-8189 (Montreal)
Wow Great Place

FAQ

 Below is some general information to answer the questions we hear most often...
 
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I've never hired a decorator before. How does this...

Question:

I've never hired a decorator before. How does this work?

Answer:

Many people have never used design or decorating services, and wonder what we do. To start any project, we meet for an in-home consultation, which usually takes about 90 minutes to 2 hours, depending on what the project requires. We can offer you design ideas, pick paint colours, and answer any decorating questions you may have. For some people, all it takes is that one consultation, and they are off and running with new ideas for their home!
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How do you charge?

Question:

How do you charge?

Answer:

We charge an hourly rate (plus applicable taxes), and you can use us for as much or as little of the project as you like. For a larger project, we can prepare a cost estimate based on what we discuss in our first meeting, so you will know how much design time we think the project requires. Some clients choose to stay on the hourly rate, and we just bill them in regular installments as we go along.
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What do you do?

Question:

What do you do?

Answer:

We will pick paint colours, choose furniture for you (or work with what you have), show you where the furniture should go in the room, design a whole new kitchen or bathroom space, or just pick new countertops for an existing kitchen. We'll plan renovations for a basement, hang your artwork after you paint, choose fabrics and have our workroom make your drapery, supply and install blinds in the windows, meet with your contractor or ours throughout a renovation to make sure everything is running smoothly, really whatever you need! (see our SERVICES section for more information)
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Can you recommend someone to do the work you suggest?

Question:

Can you recommend someone to do the work you suggest?

Answer:

We have painters, electricians, contractors, cabinetmakers, and all kinds of skilled trades people we work with regularly to make any project, big or small, as easy as possible for you.
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Can't you just tell me over the phone how much it will...

Question:

Can't you just tell me over the phone how much it will cost to do my living room?

Answer:

Every client is different. Some people just want our ideas to help them figure out what to do in their home. Some want us to tackle the entire project and select everything, and some people are in-between, doing much of the legwork and research themselves, and having us in once in awhile when they get stuck or can't decide on something. Since no two spaces, no two clients and no two budgets are alike, we can't tell you (until after that first meeting,) how much the project may cost in terms of design time. That's because it's truly up to you to decide how much to use us!
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Can I hire you for my friend/parent/sibling/child's...

Question:

Can I hire you for my friend/parent/sibling/child's house?

Answer:

We offer gift certificates if you'd like to offer our services to someone as a gift, and we get a large portion of our business from referrals, as we have worked with many, many fabulous clients over the years, and they let people know!
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How do I pay you?

Question:

How do I pay you?

Answer:

We accept Visa, Mastercard, American Express, cheque or cash for payment.
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What areas do you serve?

Question:

What areas do you serve?

Answer:

We service the Ottawa and Montreal areas (and many points in between!)

What Customers are Saying!

"The home that we had just purchased required a major renovation (which would end up taking almost 10 months before moving in). The kitchen, in particular, with it's odd layout and dimensions, proved a challenge. We met with 2 other..."
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